If the package is lost or you are unable to receive it due to force majeure, we will provide a full refund. Before shipping, we will provide you with videos of the product and its packaging to ensure your peace of mind.

If it is due to product quality issues or discrepancies with the description, we will cover your shipping costs, and we will provide you with the address to return the item.

Our customer service staff are available online to assist you every day from 9 AM to 10 PM.

All sex dolls in our family are waterproof and anti-deformable, and the materials used are TPE materials, softer, good resilience, not easy to deform, durable, washed with clean water after use, towel dry and dried to use again, …